© 2019 MyProfessional Ltd (11802302). Proudly created in-house.

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MyProfessional Ltd

22 Clock House Rise

Coxheath

Maidstone

Kent

ME17 4GS

Call us on 0333 344 8628

Company number: 011802302

Terms & Conditions

Privacy Policy

Opening times

Monday to Friday

9.00am - 5.00pm

Email consultation available

out of hours

Terms & Conditions

AGREEMENT TO TERMS

 

1.1  These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and MyProfessional Ltd, concerning your access to and use if the MyProfessional (www.myprofessional.co) website as well as any related applications (the Site).

 

The Site provides the following services: Tailored CVs, Cover Letters, Letters of Resignation, Interview Advice, Email/Phone/Personal Consultations, New Job Starter Packs, UK rights to work advice and LinkedIn Kick-off pack (Services).  You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.

 

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.  We recommend that you print a copy of these Terms and Conditions for future reference.

 

1.2  The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.

 

1.3  We may make changes to these Terms and Conditions at any time.  The Updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.  You are responsible for reviewing these Terms and Conditions to stay informed of updated. Your continued use of the Site represents that you have accepted such changes.

 

1.4  We may update or change the SIte from time to time to reflect changes to our products, our users’ need and/or our business priorities.

 

1.5  Our site is directed to people residing in United Kingdom.  The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

 

1.6  The Site is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.

 

1.7  Additional policies which also apply to your use of the Site include:

 

  • Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.  By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.


 

2  ACCEPTABLE USE

 

2.1  You may not access or use the Site for any purpose other than that for which we make the site and our services available.  The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

 

2.2  As a user of this Site, you agree not to:

 

  • Use the Site to advertise or sell goods and services

  • Make any unauthorised use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email

  • Systematically retrieve data or other content from the Site to compile database or directory without written permission from us

  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use

  • Engage in unauthorised framing of or linking to the Site

  • Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords

  • Make improper use of our support services, or submit false report of abuse or misconduct

  • Engage in any automated use if the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools

  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site

  • Attempt to impersonate another user or person

  • Use any information obtained from the Site in order to harass, abuse or harm another person

  • Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavour or commercial enterprise

  • Harass, annoy, intimidate, or threaten any of our employees, agents or other users

  • Upload or transmit ( or attempt to upload or to transmit) viruses, Trojan Horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism

  • Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools

  • Disparage, tarnish, or otherwise harm, in our opinion us and/or the Site

  • Use the Site in a manner inconsistent with any applicable laws or regulations

  • Misrepresent experience, skills, or information about a User

  • Advertise products or services not intended by us

  • Falsely implying a relationship with us or another company with whom you do not have a relationship


 

3  CONTENT YOU PROVIDE US

 

3.1  There may be opportunities for you to post content to the Site or send feedback to us (User Content).  You understand and agree that your User content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.

 

3.2  Your further agree that we can use you User COntent for any other purposes whatsoever in perpetuity without payment to you, and combine you User Content with other content for use within the Site and otherwise.  We do not have to attribute your User Content to you.

 

3.3  You warrant that any USer content does comply with out Acceptable USe POlicy, and you will be liable to us and indemnify us for any breach of that warranty.  This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

 

3.4  We have the right to remove and User Content you put on the Site if, in our opinion, such USer Content does not comply with the Acceptable Use Policy.

 

3.5  We are not responsible and accept no liability for any User Content including and such content that contains incorrect information or is defamatory or loss of USer Content.  We accept no obligation to screen, edit of monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content without notice and at any time.  User Content has not been verified or approved by us and the views expressed by other users on the SIte do not represent our views or values.

 

3.6  If you wish to complain about User Content uploaded by other users please contact us at info@myprofessional.co




 

4  OUR CONTENT

 

4.1  Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licences to us, and are protected by copyright and trade mark laws.

 

4.2  Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

 

4.3  Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

 

4.4  You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.

 

4.5  We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.

 

4.6  The content on the Site is provided for general information only.  It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

 

4.7  Although we make reasonable effort to update the information on our site, we make no representations, warranties or guarantees, whether express of implied, thet Our Content on is accurate, complete or up to date.


 

5  SITE MANAGEMENT

 

5.1  We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws of these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions;  (4) remove from the Site of otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.

 

5.2  We do not guarantee that the Site will be secure or free from bugs or viruses.

 

5.3  You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.  


 

6 MODIFICATIONS TO AND AVAILABILITY OF THE SITE

 

6.1  We reserve the right to change, modify, or remove the contents of the Site at any time for any reason at our sole discretion without notice.  We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

 

6.2  We cannot guarantee the Site and Services will be available at all times.  We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.  You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.  We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.

 

6.3  There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information.  We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice.


 

7  DISCLAIMER/LIMITATION OF LIABILITY

 

7.1  The Site and Services are provided on an as-is and as-available basis.  You agree that your use of the Site and/or services will be at your sole risk except as expressly set out in these Terms and Conditions, all warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.

 

We make no warranties or representations about the accuracy or completeness of the Site’s content are not liable for any (1) errors or omissions in content: (2) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption os cessation of transmission to or from the site or services; and/or (4) and bugs, viruses, trojan horses, or the like which may be transmitted to ro through the site by any third party.  We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.


 

8  TERM AND TERMINATION

 

8.1  These Terms and Conditions shall remain in full force and effect while you use the Site and Services or otherwise a user of the Sitem as applicable.  You may terminate your use or participation at any time, for any reason, by contacting us at info@myprfessional.co, however if work has been done since the submission of your order, the refund will be based on the number of hours completes (at the discretion of MyProfessional) at the rate of £25.00 per hour.

 

8.2  If we terminate your right to continue use of our services, you are prohibited from using an alternative user under a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.


 

9  CONTRACT TERMS

 

9.1  No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time.

 

9.2  All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.

 

9.3  We retain the right to revoke your right to continued use of our services at our discretion.  Your statutory rights are not affected by any of our terms, conditions or policies.

 

9.4  Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we do recommend you outline any required adjustment in an email and send this to info@myprofessional.co.  Once we have received your email we will respond should we feel in our experience your adjustments need to be re-considered. We aim to complete any requested adjustments within 4 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (e.g. 1-2 sentences) then we do recommend you adjust the CV and send it to us and we can review within 2 and advise on any recommendations.

 

9.5  We provide our services in good faith and complete orders to the best of our knowledge by experienced CV Writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.

9.6  In the instance where a member of MyProfessional is unable to arrange a suitable time or to meet in person for the Scheduled Consultant meeting, Skype (or a similar alternative) will be used to communicate to stand by the original agreement as stated in our Platinum Package.

9.7. Once you are 100% happy with your CV, all documents will be sent to you in an amendable Word Document. Once the transfer of the document has been sent in this format, our CV services are seen to be complete and no further correspondence is required by MyProfessional. If any items left within your package have not been used at the point of the amendable documents being sent, the contract between MyProfessional and you (the client) has been completed and thus MyProfessional no longer have any responsibility to fulfil any unclaimed items stipulated within the package you purchased.


 

10  TURNAROUND TIMES

 

10.1  The following clauses relate purely to our CV writing service and are obviously not applicable to any of our other services.

 

10.2  We can only commence work on an order once we have received your details. Once you have paid for your order you will have the option to upload an existing CV or complete a details form. Our turnaround times are timed from the point at which we receive the information which your writer requires to complete your CV.

 

10.3  If your order and information is received prior to 5pm a writer will be assigned to you the same day. If your order and information is received after 5pm a writer will be assigned to you the next working day.

 

10.4  Once we have all your information we aim to deliver a first draft of your documents within 1 working day.

 

10.5  We cannot be held liable for any missed opportunities in delays delivering your first drafts. If you haven't received a first draft within 3 working days you are entitled to contact us and claim a refund providing you have not been sent your documents. No refunds are processed under any circumstances once your documents have been sent to you.

10.6 For any purchases made after 5:00pm on a Thursday your CV draft will be sent/received by 9:00am Monday morning. Any packages purchased before 5:00pm on a Friday will be received before the 24 hours has concluded on the next working day (Monday). Any purchases made after 5pm on a Friday will be received 24 hours from the start of the next working day (24 hours from 9:00am Monday). We will of course endeavour to send your CV draft before these deadlines where possible.

 

10.7 We reserve the right to deem an order automatically closed to a client's satisfaction should we not have heard from them to the contrary after not more than 1 week (7 days) have elapsed since our last contact with the client.


 

11  CANCELLATION & RETURNS POLICY

 

11.1     CV Services

11.1.1  The service provided by MyProfessional are goods ‘made to consumers specifications or clearly personalised’.  It is for this reason that our services are exempt from the normal distance selling regulations.

 

11.1.2  As part of our ongoing commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied.  This is our 100% satisfaction guarantee. Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.

11.2     Courses

11.2.1  With any given courses and all payment options including scheduled payments and up front, once the client has been provided with the redemption code and voucher and the period of 2 weeks has passed, we can no longer cancel your purchase due to the course directly allocated to the client.

12  PAYMENTS AND TAXES

 

12.1  Payment is required in full with all orders.  Your credit/debit card will be debited on acceptance of your order through our online merchant service PayPal so as to ensure that sufficient funds/credit are/is available in the account.

 

12.2  All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

12.3  Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.

 

12.4  All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.

12.5  Cashback for any referrals will be processed within 5 working days of receipt of payment for the referral CV that has been received. Notification of the referral (Name and email address) with need to be sent to info@myprofessional.co before receipt has been received for the new referral CV. If notification is received after, it within our discretion whether or not to proceed with the cashback amount.


 

13  COMPLAINTS

 

13.1  In the unlikely event you have a complaint or grievance in relation to your order with MyProfessional please email us at info@myprofessional.co – once received your complaint will be investigated and we will reply to you within 3 working days.


 

14  DELIVERY FORMAT

 

14.1  When working on your draft we will provide files in a PDF format. Once you are pleased with a final version we will provide editable Microsoft Word documents for Windows and Mac format.

 

14.2  We can not be held liable for incompatibility issues with a user's individual computer setup although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so.

 

14.3  IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense.

15  EMAIL DISPATCH

 

15.1  We cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.


 

16  LINKEDIN PROFILE WRITING

 

16.1  Our LinkedIn Profile Writing service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile.

 

16.2  We do not undertake to directly log in to or create profiles on behalf of our clients - this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.

17 Online Courses

17.1 All courses are sold as part of a reseller contract and provided through an external source. Once the customer has received the voucher code for the course of their choice, no refund will be due as part of the reseller agreement in place.

17.2 Once the voucher code has been received, the customer will have a period of 2 weeks to redeem said voucher code. After the period of 2 weeks from the voucher code received, MyProfessional will not be responsible or liable for any loss of voucher or financial implication relating to this.

17.3 In the instance of an up front payment for the course in full, once the Customer has commenced or the period of 2 weeks has passed since the voucher and/or redemption code has been received , the ‘contract’ between the client and MyProfessional will be complete as MyProfessional has fulfilled its requirements to provide the course selected and chosen by the client.

 

17.4  In the instance of scheduled payments, the contract will remain in force until the client has fulfilled the agreed amount. Once the course has been provided, MyProfessional are not at liberty to refund any amount and all further scheduled payments will need to be fulfilled. The only exception is in the instance of one full payment up front of the outstanding balance has been made and received by MyProfessional


17.4 MyProfessional will however endeavour to assist with any queries and will aim to respond within 3 working days where possible.


 

18 GENERAL

 

18.1  Visiting the Site, sending us email, and completing online forms constitute electronic communications.  You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

 

You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site.  You hereby waive any rights or requirements under any statuses, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention on non-electronic records, or to payments or the granting of credits by other than electronic means.

 

18.2  These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.

 

18.3  Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

 

18.4  We may assign any or all of our rights and obligations to others at any time.

 

18.5  We shall not be responsible or liable for any loss, damage, delay or failure to act caused by and cause beyond our reasonable control.

 

18.6  If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

 

18.7  There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.

 

18.8  For consumers only - Please note that these Terms and Conditions, their subject matter and their formation are governed by English law.  You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.  If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr

 

18.9  A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

 

18.10  In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at info@myprofessional.co